Flexfit Adjustable Base Sleep Number
Sleep Number faces mounting pressure as concerns surge regarding the FlexFit Adjustable Base. Customer complaints are flooding in, citing malfunctions and safety hazards, prompting investigations and potential legal action.
The FlexFit Adjustable Base, a premium feature of many Sleep Number beds, is now under scrutiny due to widespread reports of mechanical failures and potential safety risks.
Widespread Malfunctions Reported
Reports indicate a pattern of failures, including unresponsive controls, motor malfunctions, and structural issues.
Customers describe being trapped in elevated positions or experiencing sudden, uncontrolled movements of the bed.
These malfunctions pose a significant safety hazard, particularly for elderly or disabled individuals.
Consumer Complaints Surge
The Better Business Bureau (BBB) has seen a dramatic increase in complaints related to the FlexFit Base in recent months.
Online forums and social media are filled with accounts of frustrating customer service experiences and unresolved repair requests.
One user stated,
"My FlexFit base completely stopped working after only 18 months. Sleep Number is refusing to cover the repair under warranty."
Safety Concerns Intensify
Beyond mere inconvenience, the malfunctions raise serious safety questions.
There are reports of individuals being injured while attempting to manually adjust or escape malfunctioning beds.
The potential for falls and other accidents has prompted calls for a product recall.
Legal Action Looms
Several law firms are now investigating potential class-action lawsuits against Sleep Number.
These firms are gathering information from affected customers to determine the extent of the problem and the company's liability.
The lawsuits may allege breach of warranty, negligence, and consumer fraud.
Sleep Number's Response
Sleep Number has acknowledged receiving complaints about the FlexFit Base.
However, the company maintains that the incidents are isolated and do not represent a widespread problem.
In a statement released last week, Sleep Number asserted that it is "committed to providing high-quality products" and is "actively working to resolve customer issues."
Warranty Issues Persist
Despite the company's assurances, many customers report difficulty obtaining warranty repairs or replacements.
Some claim that Sleep Number representatives have denied coverage based on technicalities or have offered inadequate solutions.
This has fueled further frustration and distrust among affected consumers.
Next Steps and Ongoing Developments
The Consumer Product Safety Commission (CPSC) is reportedly monitoring the situation.
Customers experiencing issues with their FlexFit Adjustable Base are urged to file complaints with the CPSC and the BBB.
Further investigation and potential legal action are expected in the coming weeks as more information becomes available.
