Kolin Aircon Remote Control Replacement
Immediate action is required for Kolin air conditioner owners facing non-functional remote controls. A widespread issue affecting numerous models has prompted Kolin to announce a streamlined replacement process.
This initiative aims to address the rising customer complaints regarding the remote control units failing unexpectedly, impacting usability and convenience for Kolin aircon users.
What's Happening?
Kolin is initiating a replacement program for specific air conditioner remote controls.
The affected models are identified by a specific serial number range, which customers can check on the Kolin Philippines website: www.kolin.com.ph.
The company acknowledges the inconvenience caused and is committed to providing a swift resolution.
Who is Affected?
This affects customers who purchased Kolin air conditioners within the last three years, primarily models manufactured between 2021 and 2024.
Owners experiencing issues such as unresponsive buttons, display malfunctions, or complete remote failure should check if their unit is eligible.
According to initial reports, a batch of remote controls were manufactured with a faulty microchip leading to premature failure.
How to Get a Replacement
The replacement process is straightforward. First, visit the Kolin Philippines website and navigate to the dedicated Remote Control Replacement page.
You will need your air conditioner's model and serial number, along with proof of purchase (if available) to complete the online form.
Alternatively, customers can call the Kolin customer service hotline at (02) 8-XXX-XXXX for assistance.
Where and When?
Replacements are being handled nationwide. Depending on your location, you may receive a replacement remote control via courier within 5-7 business days.
In Metro Manila and select urban areas, Kolin is offering a direct exchange service at designated service centers.
The replacement program is effective immediately and will continue until all affected remote controls are replaced. Customers are urged to apply for a replacement as soon as possible.
Important Considerations
This replacement program only covers the remote control unit and does not extend to other air conditioner components.
Kolin is providing replacements free of charge for verified affected units.
It is advised to keep your original proof of purchase or warranty card for verification purposes.
Ongoing Developments
Kolin is actively monitoring the situation and providing updates via its official website and social media channels.
The company is also working with its manufacturing partners to prevent similar issues from occurring in the future.
Customers are encouraged to regularly check for updates and announcements regarding the replacement program.
The next step for affected users is to immediately verify if their remote control is part of the affected batch and initiate the replacement process via the channels provided by Kolin Philippines. Failing to do so may leave users without fully functional remote control units.
