Mussoorie Express Delhi To Haridwar
Immediate delays and cancellations plague the Mussoorie Express route from Delhi to Haridwar following a reported signal malfunction early this morning. Passengers are stranded and scrambling for alternative travel arrangements.
The disruption, impacting hundreds, highlights the fragility of the rail network and underscores the urgent need for infrastructure upgrades along this crucial route. The railway authorities are yet to provide a firm timeline for the restoration of services.
Signal Malfunction Halts Mussoorie Express
The incident occurred at approximately 5:30 AM near Meerut City station, affecting the Mussoorie Express (Train No. 14041/14042) and cascading delays across the Delhi-Haridwar line.
Initial reports indicate a complete signal failure, preventing trains from safely proceeding along the affected section. This has resulted in the immediate halt of the Mussoorie Express and subsequent delays for other trains scheduled on the same route.
Passengers onboard the Mussoorie Express are currently held at various stations, including Meerut City and Muzzaffarnagar.
Impact on Passengers
The sudden disruption has left many passengers stranded and anxious. Reports of overcrowding and limited access to amenities at smaller stations are emerging.
Indian Railways has announced the provision of food and water to stranded passengers, but distribution challenges are being reported. Communication from railway officials has been sporadic, adding to the frustration among those affected.
Many passengers are attempting to arrange alternative transportation, leading to a surge in demand for taxis and buses on the Delhi-Haridwar route.
Railway Authority Response
Northern Railway officials have confirmed the signal malfunction and dispatched a team of engineers to the site. The exact cause of the failure is still under investigation.
According to a statement released by a spokesperson, Mr. Anupam Sharma, the primary focus is on restoring the signaling system and resuming train operations as quickly as possible.
The statement also mentioned that a helpline has been set up to provide information and assistance to affected passengers, though reports suggest long wait times to reach an operator.
Alternative Travel Options
Given the uncertainty surrounding the restoration timeline, passengers are advised to explore alternative travel options. These include buses operated by UPSRTC and private taxi services.
However, travelers should anticipate higher fares and significant delays due to increased demand. Several passengers are considering cancelling their journey and requesting refunds.
Some passengers are reportedly coordinating carpools and shared rides through social media platforms.
Refunds and Compensation
Indian Railways has announced that full refunds will be provided for passengers who choose to cancel their tickets due to the disruption.
Details regarding the refund process are available on the IRCTC website and at railway reservation counters. However, some passengers are reporting difficulties navigating the online refund system.
The railway authority has not yet announced any plans for compensation beyond ticket refunds.
Next Steps and Ongoing Developments
Engineers are currently working to diagnose and repair the signal malfunction. A preliminary estimate suggests that services may be disrupted for at least another 6-8 hours.
Northern Railway promises continuous updates on the situation and expects to have a clearer timeline for service restoration by midday. Passengers are advised to check the IRCTC website and railway helpline for the latest information.
The incident underscores the urgent need for investment in modernizing the railway infrastructure and improving communication channels during disruptions.
