Titanium Roof Underlayment Home Depot
Home Depot has issued an immediate halt to the sale of a specific titanium roof underlayment product following reports of widespread failures and potential safety hazards. Consumers who recently purchased the implicated underlayment are urged to contact Home Depot and schedule professional roof inspections as soon as possible.
The recall centers on concerns that the underlayment is not performing to advertised specifications, leading to compromised roof integrity and potential water damage, posing a significant risk to homeowners. The product, identified as "Titanium PSU30 Synthetic Roof Underlayment," is at the center of this urgent safety alert.
Product Details and Identification
The recalled product is the Titanium PSU30 Synthetic Roof Underlayment, sold exclusively at Home Depot stores nationwide. This synthetic roof underlayment is used under shingles and metal roofing to protect the roof deck from moisture damage.
Affected rolls can be identified by checking the product label for the name and SKU. Customers can verify if their purchased product is impacted through Home Depot's website or by contacting their customer service hotline.
Widespread Failures and Customer Reports
Numerous homeowners have reported premature degradation, tearing, and water penetration despite the underlayment being marketed as a premium, long-lasting solution. These reports triggered an internal investigation by Home Depot and the underlayment's manufacturer, leading to the product's removal from shelves.
According to preliminary findings, inconsistencies in the manufacturing process are believed to be the root cause of the product's failure. The exact scale of the defect is currently under investigation.
Home Depot's Response and Recall Information
Home Depot has issued an official statement acknowledging the concerns and announcing the immediate cessation of sales. The company is offering full refunds to customers who purchased the affected Titanium PSU30 underlayment.
Affected customers can return the product to any Home Depot location for a full refund, regardless of purchase date or condition. Proof of purchase is recommended but not always required.
Additional Support and Inspection Recommendations
Home Depot also recommends that homeowners who installed the underlayment schedule a professional roof inspection. This inspection will identify potential damage or compromised areas due to underlayment failure.
To assist affected customers, Home Depot is partnering with licensed roofing contractors to offer discounted inspection services. Details about this program can be found on Home Depot's website or by calling their dedicated recall hotline.
Ongoing Investigation and Next Steps
The investigation into the manufacturing defect is ongoing, with Home Depot and the manufacturer working to identify the precise cause and implement corrective actions. Regular updates will be posted on Home Depot's website.
Customers are encouraged to regularly check Home Depot's website or contact customer service for the latest information and support. The company is committed to resolving this issue and ensuring customer safety.
The Consumer Product Safety Commission (CPSC) has been notified of the product issue. The CPSC will assess the situation and may issue further guidelines or safety recommendations.
