How To Refund Game On Ubisoft

Ubisoft gamers facing buyer's remorse or technical issues, listen up! Your window for refunds on games purchased directly from Ubisoft is closing, and understanding the process is critical.

This guide provides a concise breakdown of Ubisoft's refund policy, covering eligibility, the refund process, and key deadlines to ensure you don't miss your opportunity to reclaim your funds.

Ubisoft's Refund Policy: The Basics

Ubisoft offers refunds under specific conditions. These conditions mainly revolve around the time elapsed since the game purchase or the time spent playing the game.

Generally, you can request a refund within 14 days of purchase, provided you've played the game for less than two hours. This policy applies to digital purchases made through the Ubisoft Store or the Ubisoft Connect platform.

Eligibility Requirements in Detail

The 14-day/two-hour rule is the cornerstone of Ubisoft's refund policy. If you exceed either of these limits, your refund request is likely to be denied.

Exceptions may be granted on a case-by-case basis for games with significant technical issues that prevent you from playing. Always provide detailed information about any technical problems when submitting your refund request.

Keep in mind that pre-ordered games often have different refund policies. You can typically request a refund for a pre-ordered game before its release, regardless of playtime.

How to Request a Refund from Ubisoft

The refund process is primarily handled through Ubisoft's support website. Make sure you have your Ubisoft account credentials ready before proceeding.

Step-by-Step Guide

First, navigate to the Ubisoft Help website. You'll need to log in to your Ubisoft account.

Next, find the "Contact Us" section or a similar option to initiate a support ticket. Specify that your inquiry is related to a refund request.

Select the game you want to refund from your purchase history. Clearly state your reason for requesting a refund, providing details about any technical issues encountered.

Submit your request and await a response from Ubisoft support. Be prepared to provide additional information or documentation if requested.

Important: Keep a record of your refund request and any communication with Ubisoft support. This documentation could be useful if there are any issues with your refund.

Potential Issues and Troubleshooting

Refund requests can sometimes be denied even if you meet the eligibility criteria. There can be a variety of reasons for this.

One common issue is the misuse of the refund system. Ubisoft may deny refunds if they suspect abuse, such as frequently requesting refunds for multiple games.

Another reason for denial is exceeding the playtime limit, even if you experienced technical issues. Be sure to document those issues clearly within the refund request.

Appealing a Denied Refund

If your refund request is denied, you may have the option to appeal. To do this, respond to the denial email from Ubisoft support.

Clearly explain why you believe the denial was unjustified. Providing additional evidence of technical issues or other extenuating circumstances is crucial.

Keep your tone professional and polite, even if you are frustrated. A respectful approach can often yield better results.

Refunds for Games Purchased Through Third-Party Platforms

If you purchased a Ubisoft game through a third-party platform like Steam or the Epic Games Store, you must request a refund through that platform's refund system. Ubisoft's refund policy does not apply to these purchases.

Each platform has its own refund policies and procedures. Be sure to familiarize yourself with these policies before attempting to request a refund. For example, Steam offers refunds for games played less than two hours within 14 days of purchase.

The Epic Games Store also offers similar refund terms. Visit the respective platform's support website for specific instructions and guidelines.

Immediate Actions: Don't Miss Your Chance

If you are considering requesting a refund for a Ubisoft game, act now. Time is of the essence, especially given the strict 14-day/two-hour rule.

Gather all necessary information, including your purchase date, playtime, and details about any technical issues. Then, initiate a refund request through Ubisoft's support website.

Monitor your email for updates from Ubisoft support and be prepared to respond promptly to any requests for additional information.