Smartcore Waterproof Flooring Lowes

Consumers report widespread issues with Smartcore Waterproof Flooring purchased at Lowe's. Reports detail bubbling, peeling, and separation occurring despite adherence to installation guidelines.

The issues surrounding Smartcore flooring, a popular choice for its affordability and waterproof claim, raise questions about its durability and longevity. Customers are demanding answers and solutions for flooring that fails to live up to its advertised standards.

Widespread Customer Complaints Surface

Scores of homeowners are reporting significant problems with their Smartcore Waterproof Flooring. Complaints span various product lines, including the popular Smartcore Ultra and Smartcore Pro.

Customers describe problems emerging within months of installation. The most common issues include bubbling, peeling of the wear layer, and separation at the seams.

Installation was done according to manufacturer guidelines, according to the complaints. These claims raise concerns about the product's overall quality and ability to withstand normal wear and tear.

Specific Issues Reported

Bubbling is a recurring theme in the complaints, particularly in areas with moderate moisture exposure. Many customers report bubbling despite claiming the floor is not exposed to excessive water.

Peeling is another significant issue, with the wear layer separating from the core. This renders the flooring unsightly and compromises its waterproof integrity.

Seam separation causes gaps between planks, destroying the look of the flooring. It also creates potential tripping hazards and allows moisture to seep beneath the flooring.

Lowe's Response Remains Limited

Lowe's has issued a statement acknowledging the concerns. However, many customers express dissatisfaction with the retailer's response to their problems.

Some customers have reported difficulty obtaining refunds or replacements. Others claim Lowe's directs them back to the manufacturer, leaving them in a frustrating limbo.

This apparent lack of direct support is fueling further customer anger and dissatisfaction.

Expert Opinions and Potential Causes

Flooring experts suggest several potential causes for the reported issues. Inadequate subfloor preparation can cause problems, even with waterproof flooring, though customers deny this.

Another factor could be manufacturing defects in certain batches of Smartcore flooring. Variations in the quality of raw materials could also play a role.

Fluctuations in humidity and temperature may affect the flooring's performance. The expansion and contraction of the planks may lead to seam separation and bubbling.

The Future of Smartcore at Lowe's

The ongoing complaints and reported issues raise questions about the future of Smartcore flooring at Lowe's. Whether Lowe's will take additional steps to address the customer concerns is unclear.

Consumers are advised to thoroughly research and consider alternative flooring options. They must document any problems with Smartcore flooring and pursue all available avenues for resolution, including contacting Lowe's and the manufacturer.

Investigations are ongoing to determine the full extent of the issue. More information will be released as it becomes available.